39bat's Privacy Policy
Your personal information is extremely valuable to us. Through SSL encryption and strict data protection measures, 39bat ensures the privacy of every user.
1 Introduction & Purpose
39bat ("we", "us", or "the platform") is a secure and reliable online betting and casino service provider in Bangladesh. We are committed to full transparency about how the personal information you provide while using our services is collected, used, stored, and kept secure.
This privacy policy will inform you about what types of information we collect, why we collect it, how we use it, and what your rights are. By using the 39bat website or mobile platform, you are considered to have agreed to the terms of this policy. Please read the entire document carefully.
2 What Information We Collect
We collect various types of information when you create an account and use our services at 39bat. This information falls into two main categories:
2.1 Personally Identifiable Information
- Full name and date of birth (for age verification)
- Valid email address and mobile number
- National ID or passport number (for account verification)
- Current address and residential details
- Financial transaction details — such as bKash, Nagad, Rocket, Upay, or bank account information
2.2 Technical and Usage Information
- IP address, device type, and operating system
- Browser type and language settings
- Time and duration of platform access
- Pages visited and links clicked
- Cookie and session data
- Gaming activity and betting history
3 Methods of Information Collection
We collect information in the following ways:
3.1 Information Provided Directly
When you register with 39bat, log in, make a deposit or withdrawal, or contact our support team, you provide information directly. This information is collected with your consent.
3.2 Automatically Collected Information
While you use our platform, certain technical information is collected automatically through cookies, web beacons, and log files. This information is used to improve platform performance and enhance the user experience.
3.3 Information Received from Third Parties
For payment processing — such as bKash, Nagad, Rocket, Upay, and bank transfers — limited transaction confirmation data may be received from the relevant service providers. This is done solely for financial security purposes.
4 Purpose of Data Use
39bat uses the information you provide only for the following legitimate purposes:
- Account creation and management, and identity verification
- Securely processing deposits and withdrawals
- Providing customer support — assistance via live chat and email
- Preventing fraud, money laundering, and unauthorized access
- Implementing responsible gaming policies and setting related limits
- Informing you about relevant bonuses, offers, and updates (subject to your consent)
- Identifying and resolving technical issues on the platform
- Complying with this privacy policy and our terms and conditions
5 Data Security Measures
39bat applies multiple layers of security measures to ensure the safety of your personal information:
5.1 Encryption Technology
All data transmissions are secured by SSL/TLS encryption. This means every piece of information exchanged between your browser and our servers is encrypted, making it impossible for third parties to read.
5.2 Access Controls
Access to your personal information is limited only to authorized personnel who need it to carry out their duties. All staff operate under strict confidentiality agreements.
5.3 Secure Server Infrastructure
39bat stores data on secure cloud infrastructure. Servers undergo regular security testing and the latest security patches are applied.
5.4 Fair Play Assurance
Our gaming system operates through fair play technology, which ensures the impartiality of every outcome and leaves no room for manipulation.
6 Information Sharing and Disclosure
As a matter of policy, we do not share your personal information with third parties. However, in the following limited circumstances, some information may need to be disclosed:
6.1 Payment Processors
To complete your financial transactions — bKash, Nagad, Rocket, Upay, or bank transfers — the minimum necessary information is shared with the relevant service provider. This information is used solely for transaction verification.
6.2 Technology Partners
We work with certain technology service providers to operate our platform. They operate under strict confidentiality agreements and may only use the information provided for specified purposes.
6.3 Legal Obligations
In response to a court order, government investigation, or written request from a lawful authority, we may disclose information as required to meet legal obligations.
7 Cookie Policy
Cookies are small text files that our website stores on your device. 39bat uses cookies for the following purposes:
7.1 Essential Cookies
These cookies are essential for the basic functionality of the platform. They are used to maintain login sessions, perform security verification, and save user preferences. These cookies cannot be disabled, as doing so would prevent the platform from functioning properly.
7.2 Analytics Cookies
These cookies help us understand how users are using the platform. The data obtained is analyzed in aggregate and used to improve the quality of our service.
7.3 Managing Cookies
You can delete or disable cookies at any time through your browser settings. Please note, however, that disabling essential cookies may cause some services to not function properly.
8 Data Retention Period
39bat stores your personal information only for as long as necessary. The following factors are considered when determining the retention period:
- All information is retained for the duration that your account remains active
- After account closure, financial and transaction-related information is retained for the period required by legal obligations
- Some information may be retained for an extended period for fraud prevention and security purposes
- Once the required period has ended, information is securely deleted or anonymized
9 Your Rights
As a user of 39bat, you have the following rights regarding your own information:
9.1 Right to Access
You may request to know what information we have collected about you and how it is being used. We will provide you with full details within a reasonable time.
9.2 Right to Correction
If any information in your profile is incorrect or incomplete, you may request that it be corrected. Most information can be corrected directly from your account settings.
9.3 Right to Request Deletion
You may request that your personal information be deleted. However, information required for legal obligations or legitimate operations will be retained for as long as necessary.
9.4 Right to Opt Out of Marketing Communications
You may stop receiving our promotional emails or messages at any time. To do so, contact us at [email protected]. This will not affect essential service-related communications.
10 Protection of Minors
39bat strictly prohibits use of the platform by individuals under the age of 21. We never knowingly collect personal information from minors. Age verification is a mandatory step in the registration process.
If we are informed or become certain that a minor has created an account, that account will be closed immediately and the associated information will be deleted.
11 Changes to This Policy
39bat reserves the right to update this privacy policy at any time due to changes in technology, law, or business circumstances. For any significant changes, we will:
- Update the "Last Updated" date at the top of the page
- Send a notification of the changes to your registered email
- Notify you of important changes when you log in to the platform
Continuing to use the platform after any changes are made will be considered as your agreement to the updated policy. We therefore encourage you to visit this page regularly.
12 Contact & Complaints
If you have any questions, concerns, or complaints about this privacy policy or the use of your information, please contact us. 39bat's dedicated support team is available 24 hours a day, 7 days a week in both Bengali and English.
- Live Chat: 24/7 direct support
- Email: [email protected]
- Language: Support is available in both Bengali and English